Terms of sale and access

Registering or buying a ticket means you accept these terms of sale and access.

1. Organiser and event

Winter Fest is organised by Act Média, whose registered office is at 6 chemin du Reflet, 38800 Champagnier, France. The festival runs from Saturday 9 to Tuesday 12 January 2027 in Tignes Le Lac (Tignespace, foot of the slopes, lakeside promenade).

Times for each activity are on the relevant page, ticket or registration email.

2. Registration and tickets

Registration for Evolution 2 coaching and film screenings is free, named and limited (300 seats per screening).

Every registration or order is final after confirmation. Each ticket or confirmation is valid for one person. Reproduction, forgery or reuse may lead to refusal of entry.

The participant must check the information given and keep the ticket until the end of the activity.

3. No right of withdrawal

Under article L. 221-28, 12° of the French Consumer Code, there is no 14-day withdrawal right for leisure services on a fixed date.

Unless the organiser finally cancels the activity, registrations and tickets are not taken back, exchanged or refunded.

4. Minors, safety and ID

Sport activities (snowboard coaching) need legal-guardian authorisation for participants under 18 on 9 January 2027. A helmet is mandatory for those minors.

The organiser, front of house or security may ask for ID. Entry may be refused if safety rules are not followed, with no refund.

5. Access and behaviour

Participants must follow safety rules, venue rules (Tignespace, ski area) and instructions from the organiser.

The organiser may refuse entry or exclude anyone whose behaviour threatens safety or the event. No refund in that case.

6. Cancellation or change

If the organiser finally cancels an activity, terms will be sent using the details given at registration.

A reasonable change of times or venue does not automatically entitle you to a refund if the activity still takes place, subject to consumer law.

The organiser does not cover personal costs such as travel, lodging or food, subject to applicable law.

7. Personal data

Data collected is used to run registrations, tickets, access control and necessary event messages. Details are in the Privacy policy. Questions: info@winter-fest.eu.

8. Law and complaints

These terms are governed by French law.

Complaints: info@winter-fest.eu — Act Média, 6 chemin du Reflet, 38800 Champagnier, France.

After a written complaint to the organiser with no amicable solution, the consumer may use the consumer mediator the organiser belongs to. Name, address and website of the mediator will be added once affiliated (legal duty).

The consumer may also bring a claim before the competent courts under applicable rules.